Who are we:

YesIT Managed Services are a group of experienced IT professionals providing day-to-day support and strategic IT planning services to businesses. Our three pillars are expertise, experience and professionalism. These ensure we are efficient in resolving issues and managing your systems. We value honesty, integrity and superior customer service.

Modes of Operation:

YesIT can be engaged on an adhoc basis or clients can join our Managed Service programs where we pro-actively manage your IT systems.  These services offer better value through cheaper rates and a more formal customer / client arrangement with additional benefits to both parties.

Technologies: 

YesIT implements and recommends the use of technologies that make your systems more reliable and less prone to failure. These maximise the availability of systems, reduce risk of and criticality of failure. Recommended technologies include: the use of quality hardware with in built redundancy, automatic business wide antivirus solutions, internet firewall, spam filtering and UPS power protection to name a few. Remote control & monitoring technologies enable us to monitor and resolve system alerts in a timely manner.

What do we do:

• Proactive monitoring and maintenance of your business systems
• IT Helpdesk
• Managed job logging, ticketing and escalation
• Remote Control enabling timely & over the shoulder support
• Onsite technical assistance as required
• fixed monthly budgetable cost
• consistent customer service experience