| Who
are we:
YesIT Managed
Services are a group of experienced IT professionals providing
day-to-day support and strategic IT planning services to
businesses. Our three pillars are expertise, experience and
professionalism. These ensure we are efficient in resolving
issues and managing your systems. We value honesty, integrity
and superior customer service.
Modes of
Operation:
YesIT can be
engaged on an adhoc basis or clients can join our Managed
Service programs where we pro-actively manage your IT systems.
These services offer better value through cheaper rates and a
more formal customer / client arrangement with additional
benefits to both parties.
Technologies:
YesIT implements
and recommends the use of technologies that make your systems
more reliable and less prone to failure. These maximise the
availability of systems, reduce risk of and criticality of
failure. Recommended technologies include: the use of quality
hardware with in built redundancy, automatic business wide
antivirus solutions, internet firewall, spam filtering and UPS
power protection to name a few. Remote control & monitoring
technologies enable us to monitor and resolve system alerts in a
timely manner.
What do we do:

- Proactive monitoring and
maintenance of your business systems
- IT Helpdesk
- Managed job logging, ticketing and
escalation
- Remote Control enabling timely &
over the shoulder support
- Onsite technical assistance as
required
- fixed monthly budgetable cost
- consistent customer service
experience
|